REFUND POLICY

Socialosso Refund and Cancellation Policy

Socialosso aims to provide our customers with an excellent shopping experience and is committed to keeping customer satisfaction at the highest level. However, if for any reason you are not satisfied or experience problems with our services, you can send us your refund or cancellation requests. Although we care about customer satisfaction, we understand that sometimes you may not fully meet your expectations or some problems may arise.

By carefully examining the negative situations we encounter, we aim to maximize customer satisfaction and produce fast and satisfactory solutions. However, in order to handle your potential refund and cancellation requests, we must comply with our policies and processes below.

Right of Return

We want our customers to be fully satisfied with the services they purchase. For this reason, as Socialosso, we offer our customers the right to return under the following conditions:

• Update: We understand that during updates to our services, orders may not be initiated or there may be partial slowdowns. In such cases, we offer customers the right of cancellation or refund.

• Drop: If the drop problem that may arise while the warranty condition continues after the order is completed cannot be corrected, we offer customers the right to cancel or refund.

• Product not as described: We offer customers the right to cancel or refund if the terms and conditions specified in the package details cannot be met.

• Failure to deliver the product: In rare cases, orders may be delayed due to technical glitches or congestion. In such cases, we offer customers the right to cancel or refund.

Refusal of Refund Requests

Refund requests may be rejected under the following conditions:

• Completed orders: Return requests are not accepted for completed orders.

• Orders in progress: Since orders are processed automatically, cancellation or refund requests are not accepted for ongoing orders.

• Deletion of content: Removing or closing the channel, profile, content such as videos or posts involves circumstances that are not under our control. Even if the order is completed or in progress, cancellation or refund requests are not accepted in such cases. We also make it clear that in such cases, the remaining rights will not be transferred to another channel, profile, video, or content such as a post.

Return Policy Updates

While Socialosso acts with the commitment to keep customer satisfaction and service quality at the highest level, we may update our return policies from time to time. To keep our customers informed of these changes, we offer:

We regularly update our website to notify you of return policy updates and changes. You can find out about the latest policy changes by checking the 'announcements' section of our website.